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Important Information

Do not disclose your password to anyone (including Promise staff and the police). Our Company does not directly promote loan products to individuals, require customers to repay loans or request personal information through WhatsApp, WeChat or Facebook. Please click here to know the details.

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FAQ - Apply For a Loan

What type of products and service does Promise offer?

Promise can help you choose the most suitable personal loan, which the application procedure is simple, to resolve your financial needs e.g. cash flow, credit card payment, education needs, advanced studies, relocation, home renovation, travel, etc.

How can I apply for a loan?

You can apply on this website, call our New Applicant Hotline at 3199 1199 or visit any of our branches.

What are the procedures to apply for a loan?

You can apply for a loan instantly with simple steps.
Step 1: Apply
Step 2: Contract signing
Step 3: Loan in

How much can I borrow?

We consider the type of residence, occupation and financial status of customers, and approve the credit calculated by our computer evaluation system. We do not calculate the highest loan amount solely on a multiple to monthly salary.

Do I need to provide a mortgage item or a guarantor to get a loan?

Promise provides unsecured personal loans, which do not require any mortgage item or guarantor.

How long does the loan procedure take?

You can get the preliminary approval result instantly* upon your submission of the online application form or after filling in the application form and complete simple loan procedure.

*Upon provision of the required information or documents.

What is the longest repayment period?

Generally, the longest repayment period is 48 months. For certain products, the longest repayment period can be 84 months.

Do you have queries about loan application?

It is our pleasure to assist you!
If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us.