Do not disclose your password to anyone (including Promise staff and the police). Our Company does not directly promote loan products to individuals, require customers to repay loans or request personal information through WhatsApp, WeChat or Facebook. Please click here to know the details.
Promise (Hong Kong) Co., Ltd is a 100% wholly owned overseas subsidiary of SMBC Consumer Finance (hereinafter "SMBCCF"), one of the leading consumer finance institutions in Japan.
Established as a licensed money lender in Hong Kong in 1992, Promise (Hong Kong) Co., Ltd inherits the experience of SMBCCF in credit management, operation management and marketing management, providing convenient consumer finance, which has always been popular with local customers. We also take great pride in the training and development of our staff, as well as our comprehensive business network. Promise is dedicated to providing flexible finance solutions for local citizens.
Moreover, we add value to our loan services with popular features such as daily interest calculation and revolving loans. We also have a number of branches throughout Hong Kong, Kowloon and the New Territories. With our specialised "membership hotline" and "online loan application service", we provide our members with comprehensive assistance by telephone hotline and online platforms, making Promise a popular loan company among the public.
Promise (Hong Kong) Co., Ltd is a member of Sumitomo Mitsui Financial Group (SMFG), one of the leading finance institutions in Japan.
As a wholly owned overseas subsidiary of the Group, Promise (Hong Kong) Co., Ltd implements its customer service philosophy and is committed to providing suitable financial support and flexible personal loan solutions, building reliable relationships with our customers. Aiming to become the ideal financial helper for our customers.
At the same time, we also value the importance of our employees' training, so as to satisfy our customers and help them apply for loans with peace of mind. Promise Hong Kong's diversified business network and loan services also help Promise to respond quickly to customers' needs for personal loan, anytime and anywhere. This makes Promise a private financial company trusted by Hong Kong people.
At Promise, we put customers as our first priority. Apart from providing tailor-made loan solutions to all clients, we strive to bring quality loan experiences to the general public through delivering professional and reliable hotline, branch and online services. With our unwavering commitment to maintaining a high standard of customer service, our skilled hotline servicing team has received the Mystery Caller Assessment Award – Gold Awards from Hong Kong Call Centre Association (HKCCA) for six consecutive years, from 2017 to 2022.
In order to consistently optimize our customers' loan experience, Promise has also appointed independent marketing research institutes to perform regular audits on our hotline and branch services. As indicated by the audit results, Promise has achieved high level of customer service standards among the industry over the past years. Being a Japanese lending company based in Hong Kong, a city that focuses on service quality, we believe that a high level of customer service standard will help increase customers' confidence in our loan service.
As long as you need, and for whatever questions or problems, Promise will listen closely, and do our best to solve your issues. Here and now, with Promise Jai as our representative, we're listening to the needs and demands from our customers, and dedicatedly tailoring every solution. We've picked up a few different cases to share with you below. Which you can feel our attentiveness and exquisiteness.
Our business needs quick cashflow, but our government loan won't come in on time!
Got it! I'm on the case! After analyzing your situation, Promise is here to help. With our fast loan procedures which can be easily completed online, we can reduce your burden. You can also make full repayment anytime after receiving the government loan.
Our business needs quick cashflow, but our government loan won't come in on time!
Got it! I'm on the case! After analyzing your situation, Promise is here to help. With our fast loan procedures which can be easily completed online, we can reduce your burden. You can also make full repayment anytime after receiving the government loan.
I've been sweating buckets because of rushing to apply for a loan…
How long does it take to receive the funds?
Got it! I'm on the case! All Promise branch across Hong Kong provides bottled water for every customer. No matter what happens, Promise hopes to provide our warmest assistance, so that you won't need to be rushing around for loans!
Don't worry ~ After completing the procedures, we will transfer the loan instantly via FPS to solve your critical needs.
I want to upload some documents, but my phone is out of battery, what should I do?
Got it! I'm on the case! All our branches provide phone charging services for our customers who are solving your [cell] problems.
